1. Try to adjust the wearing angle and the depth of the ear. Please try different ear buds if there are to fit you comfortable.
2. Everyone has different head size and ear shape. We have tried our best but still could not meet everyone's requirement. If the headset does not fit comfortably or falls out during sports, please feel free to contact us, we will recommended other headset for you to have other try.
Pls letter to firstname.lastname@example.org or email@example.com, or you can PM on Facebook, https://www.facebook.com/Blueninsz/.
Feel free to letter firstname.lastname@example.org with your Order ID: #111-111111-1111111.
The electric quantity of the new headphone is not activated to maximization. It is suggested that you fully charge and discharge the battery a few more time. The actual use of the electricity affected by many factors, such as volume level of the sound, distance of connection, the strength of the signal…… So the actual usage time depends on the usage methods and strength.
Check the battery level and charge it.
Pls adjust the volume of the device.
1.Put both earbuds into the charging case, and then remove them again.
2.Restore Factory Defaults.
*Turn off the earbuds(L&R): Press MFB area for 2 seconds.
*Keep pressing MFB areas about 10 seconds, till the red and blue indicator blink rapidly.
Yes,here are the steps to do that.
1.Connect with device ‘A’,then disconnect it.
2.Connect with device ‘B’.
3.Connect with device ‘A’ again.
Then you will have them connected at the same time.
The operation of how to restore the factory default settings of headphone is related to the design of the products from different manufacturers. There are different operations with different designs and specifications. If there is anything we can help with, please contact our customer service team.